Order Handling:
At LEGOXI, we aim to prepare and ship your order as swiftly as possible. Our standard handling time is 3 business days, meaning your order will be ready for shipment within 4 to 7 days of receiving it. Please note, this handling time does not include the actual shipping time.
Shipping Times:
We provide a range of shipping options to suit your needs. For orders placed within the United States, we estimate delivery within 4 to 7 days following the handling period.
Free Shipping:
LEGOXI is pleased to offer free standard shipping on all orders across the United States, without any minimum purchase requirement.
International Shipping:
We also offer international shipping to selected countries. Shipping costs for international orders are calculated at checkout based on the destination and the weight of your order. Please be aware that international shipments may incur additional customs duties or taxes, which are the responsibility of the customer.
Order Tracking:
After your order has been dispatched, you will receive an email notification containing a tracking number. Use this number to monitor the delivery status of your order. You can also view your order’s status by logging into your account on our website and visiting the “My Orders” tab.
Shipping Delays:
We strive to deliver your order promptly, but occasional delays can occur due to factors like adverse weather conditions, carrier issues, or customs delays. We apologize for any inconvenience these delays may cause and will keep you informed about the status of your order.
Returns:
Your satisfaction is paramount at LEGOXI. If you are not entirely satisfied with your purchase, you may return it for a full refund within 30 days of receipt.
Return Conditions:
Returned items must be in their original condition, including all tags and packaging. We cannot accept returns on items that are damaged, worn, or used.
Return Process:
To initiate a return, contact us at contact@legoxi.com for a return authorization number and detailed return instructions.
Shipping Costs for Returns:
Customers are responsible for the shipping costs of returns. We recommend using a traceable shipping method to ensure the safe receipt of your return.
Refunds:
Upon receiving and inspecting your returned item, we will process a refund to your original payment method within 5 business days. You will be notified via email once your refund has been issued.
Contact Us:
For any queries about our shipping or return policies, or if you need assistance with your order, please don’t hesitate to contact us. We are here to help.
Contact Information:
Email: contact@legoxi.com