At LEGOXI, we are committed to excellence and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase from LEGOXI, you are entitled to return the item(s) within 30 days from the date of purchase. Additionally, we offer a one-year guarantee on all our products for your peace of mind. Please follow the guidelines below to ensure a smooth return process.
2. Eligibility for Returns
a. Time Frame: Returns must be made within a 30-day window from the purchase date.
b. Condition: Items must be returned unused, in their original condition, and with all tags and packaging intact.
How to Return Items
a. Get in Touch: Initiate your return by emailing our customer service at contact@legoxi.com with your order number and the reason for the return.
b. Return Approval: We will review your return request and, upon approval, provide you with a Return Authorization (RA) number and detailed instructions for returning your item(s).
Returning Items
a. Your Responsibility: You are responsible for covering the return shipping costs, unless the item is defective or not as ordered.
b. Safe Packing: Ensure the item(s) are securely packaged to prevent damage during transit.
Getting Your Money Back
a. Processing Time: We aim to process refunds swiftly, typically within 2 business days of receiving the returned item(s).
b. Refund Method: Refunds are credited back to the original method of payment.
No Exchanges Currently, we do not offer direct exchanges. Please return your original item and place a new order for the desired product.
Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately at contact@legoxi.com. We are here to resolve issues promptly and ensure your satisfaction.
Shipping for Returns We recommend using a trackable and insured shipping method for returns. LEGOXI is not responsible for items lost or damaged during return shipping. Proof of shipment and receipt is required for processing a refund.
Returns of Gifts If you are returning a gift, you will receive a LEGOXI gift certificate once the returned item is received. If the item was purchased by someone else, we will refund the original purchaser.
Questions? For any inquiries regarding our return policy, reach out to us at contact@legoxi.com.